Take over Support
You already use STARFACE and need support. We first review the installation, version, available access and existing agreements.
Communication
STARFACE – Suitable Support for Your Telephony.
One point of contact for your STARFACE environment.
THE SOLUTION AT A GLANCE
What Helps You Move Forward.
Support for existing installations and new communication projects. Together, we clarify your current setup, requirements and the appropriate scope of our support.
Who Is This Relevant to?
For businesses and organisations looking for support for an existing system or seeking to develop their communications.
TYPICAL STARTING POINTS01 02 03
Where Are You Now?
Develop Existing Systems Sensibly
We discuss required features, working practices and technical limitations. This creates a realistic plan for changes or a transition.
Plan a New Project
We assess users, locations, call routing and integration needs. Based on this, we agree a suitable concept and offer.
BUILDING BLOCKS OF YOUR SOLUTIONPlanned to Fit.
Planned to Fit.
Implemented Together.
Your Requirements Set the Direction.
Availability, telephone numbers, cover arrangements and mobile working form the basis of planning. The manufacturer, model, software version and required licences determine which functions are possible in the specific project.
Clarify Operational Responsibility.
Together, we define contacts, maintenance and responsibilities. Service hours and response times are individually agreed.
OUR PATH TO A SUITABLE SOLUTION01 02 03 04
Getting to Know You
Assess goals, current systems and general conditions.
Concept & Offer
Agree components, scope and implementation.
Introduction
Plan installation, testing and training.
Ongoing Support
Agree contacts and service arrangements.
